Question 1

Where can I find out more about Webswing Licensing?

Accepted Answer

For general information about Webswing licensing, please visit the Licensing Section on our webpage, or please contact us.

Question 2

We have a commercial product; do we need a Webswing license?

Accepted Answer

Yes, you need to have a valid Webswing license while using Webswing commercially (further selling of Webswing deployed with your product), or internally within a commercial organization. For more information, please contact us.

Question 3

Do we need a Webswing license during the development of the Combined product (our app + Webswing)?

Accepted Answer

No, you do not need a commercial license while evaluating Webswing for your solution. However, we highly recommend using the Pre-production support of Webswing during the development and testing phase. For more information, please contact us.

Question 4

Under what conditions can I get the Webswing license?

Accepted Answer

Webswing License is purchased together with the respective SLA (Service Level Agreement). SLA tiers are defined from the smaller ones suitable for single developers, to the highest used by global corporations. Another condition to consider is the number of concurrent users. According to the number of concurrent users (counted in Webswing Units), the price may differ for each SLA tier. For more information, please contact us.

Question 5

We have several applications where we want to use Webswing. How many Webswing licenses do we need?

Accepted Answer

You need a separate Webswing license for each of your products. Such licensing does not have to be identical and can be held under different conditions and SLA tier in accordance with your particular needs. We understand that each use case may be different; therefore, please contact us.

Question 6

We are technically unable to count the number of users using the Combined work - how many Webswing Units should we license?

Accepted Answer

Webswing license is purchased together with SLA tier. There is an option to activate an unlimited number of Webswing Units for each SLA. In such a case, there is no need to count the concurrent users and no risk that you use some of the Webswing Units within your business infrastructure illegally. Please contact us for more information.

Question 7

We are a non-profit organization; we want to use the Webswing technology; do we need a commercial license?

Accepted Answer

Yes, you need a license even if you are a non-profit organization. However, the Webswing leadership team feels a strong giving-back responsibility to all non-profit and academic organizations. Please contact us, and we believe that we will be able to find a cost convenient win-win solution for both sides.

Question 8

We have our product with Webswing (Combined product) deployed on our Customer's server. Who should be the licensee, we or our Customer?

Accepted Answer

Webswing does not get into contact with our Customer's customers. You, as an owner of the Combined product, will be the licensee. For more questions regarding on-premise deployments of the Combined product, please contact us.

Question 9

We have an on-premise deployment of the Combined work; our customers are hospitals, we have ten customers; how many Webswing Units do we need?

Accepted Answer

In this case, you need for each of the respective Customer at least one Webswing Unit (1 Webswing Unit = 100 concurrent users). In case the individual Customer has more than 100 concurrent users, another Webswing unit for the Customer is needed.

Question 10

We have a Software as a Service (SaaS) deployment of the Combined product; how should we count the number of Webswing units?

Accepted Answer

Webswing Unit equals 100 concurrent users. The number of concurrent users is the key while counting Webswing Units. Webswing Unit equals 100 concurrent users. The number of servers or JVM processes are irrelevant for Webswing licensing.

Question 11

We have more servers. Do we need a Webswing license for each server?

Accepted Answer

No, you do not need a separate Webswing license for each of your servers. The separate license is needed for each of your software. Webswing licensing considers the number of your softwares, concurrent users, deployment method and SLA tier. For more information, please contact us.

Question 12

When can we use Webswing under the AGPL license?

Accepted Answer

Since the newest version of Webswing 21.1 released in April 2021, using Webswing under the conditions of AGPL is not allowed and source code is not publicly available. Using Webswing under the Affero General Public License (AGPL) is possible up to the Webswing version 20.2 only. In case of any questions, please do not hesitate to contact us.

Question 13

We want to use Webswing without any license; is it possible?

Accepted Answer

Since the Webswing version 21.1, using Webswing without a valid Webswing license is illegal. For older Webswing versions (up to version 20.2), there is a possibility if you comply with Affero General Public License (AGPL) and use core Webswing without any additional and paid features. For more information about Webswing Licensing, please contact us.

Question 14

How does the Webswing support work?

Accepted Answer

We are supporting our Customers all around the globe online, via the internet; face-to-face meetings are very rare in our business. The support consists of emails and online conference calls using GoogleMeets, Webex, Skype, Zoom, Teams, and other technologies, we are very flexible to support our Customers. You can schedule a call with us here.

Question 15

What does the indefinite support mean?

Accepted Answer

Indefinite support means the support of a specific Webswing version indefinitely, for the software solutions deployed with Webswing. Indefinite support is available for our active Customers with the highest license package. We also provide security patches and bug fixes for the respective Webswing versions.

Question 16

What does the Webswing Long Term Support (LTS) include?

Accepted Answer

Webswing Long Term Support version is always marked with “LTS”. It means the three years of monthly minor releases of the respective Webswing version. Webswing is following Oracle’s development cycle and always supports the two latest LTS Java versions. For more information check out our Release plan.

Question 17

What are the advantages of pre-production support?

Accepted Answer

Our experts will support your team during the integration of your software solution and share their know-how with you. Since we have been developing Webswing since 2012, it is more likely that we have already met any issue you might be facing. Pre-production support saves time and money.

Question 18

How does the 24/7 support work?

Accepted Answer

24/7 support is intended for those Customers that require the support anytime, including the holidays and weekend and time outside of UK working hours. Such Customers receive a 24/7 emergency phone number and respective PIN code to call Webswing experts. 24/7 is charged separately from the Webswing SLA license packages.

Question 19

We might use the 24/7 support very rarely, but we still want to have an option to call into Webswing anytime; what service should we activate?

Accepted Answer

There are various Webswing licensing packages with SLA, including 24/7 support. Even the 24/7 packages are created with professional care to suit the particular needs of our Customers.

Question 20

Where can I find all the essential information and documentation related to Webswing?

Accepted Answer

The Webswing documentation is accessible on our official website at https://www.webswing.org/docs/ Some parts of the documentation are only available after login with registered account on our Client Portal https://portal.webswing.org/ Some parts of the documentation is available for Customers only.

Question 21

How frequently do you release major and minor versions of Webswing?

Accepted Answer

The major versions of Webswing are released every six months - in April and October of the respective year. The minor versions of Webswing are published every month for six months for non-LTS versions and three years for LTS versions of Webswing. For more information about Webswing's Release plan, read here.

Question 22

Is there a way to get a security patch for an older version of Webswing?

Accepted Answer

Yes, this option is available for our Customers with respective SLA in combination with the supported versions. In the case of non-LTS Webswing versions, the support is available for 6 months and for LTS Webswing versions for three years. We strongly recommend using the LTS version of Webswing in combination with the respective SLA license package.

Question 23

Is there a way to monitor the status of our Support issue?

Accepted Answer

Yes, the support issue status is visible on our Client Portal. We follow the timelines defined in the respective SLA of our Customers.

Question 24

What is the Webswing's vision for the next few years?

Accepted Answer

We are working on further development of Webswing and publish the Development vision on our webpage. We are trying to be predictable for our Customers; therefore, we give in advance the information regarding new functionalities and advanced features of Webswing. We monitor the changing online environment and adjust our plans accordingly. Despite providing the clear vision for further development of Webswing software, Webswing® reserves the right to change its plans without prior notice and in accordance with the responsibility towards our active Customers.

Question 25

Where can we download Webswing?

Accepted Answer

The last version of Webswing altogether with examples of applications that can be deployed with Webswing is available on our official website in the “Downloads” section https://www.webswing.org/en/downloads.

Webswing version for evaluation purposes only is available on our Client Portal at https://portal.webswing.org/

Full versions of Webswing and source codes are available for download via privately managed repositories on our Client Portal https://portal.webswing.org/ and are tied up to valid commercial license.

Question 26

I have technical questions related to Webswing; what is the best way to get the answer?

Accepted Answer

We are very precisely building the Webswing documentation. We are providing support to our Customers in accordance with their SLA. If you are not a Webswing customer yet, please contact us.

Question 27

We want to migrate the Java Desktop application into React/Angular/Vue etc.; can Webswing help us here?

Accepted Answer

Yes, Webswing has the solution for migrating your legacy application and can be very helpful in such a situation. First of all, you can run your legacy Java Desktop application in a web browser by leveraging the Webswing technology. You can step by step reprogram the modules/screens of your application into a web native framework of your choice. Webswing supports the coexistence of Java Swing/FX, SWT with native web technologies. For more information, see our Webswing Modernisation Framework, Migration video, try our Migration demo or check Migration examples with various frameworks like ReactJS, Angular, VueJS or Vaadin.

Question 28

Is it better to use Angular or React while running the app with Webswing?

Accepted Answer

According to our experiences, both work well with Webswing. You can also use pure JavaScript. Please contact us for more technical questions.

Question 29

We need to test our application deployed with Webswing - what do you recommend?

Accepted Answer

Webswing has developed its own proprietary TestTool. For robust testing, we closely cooperate with First Quality Software GmbH ('QFS'), QFS supports testing of Webswing.

Question 30

We use several servers with Webswing installation - is there a Proprietary Webswing load balancer?

Accepted Answer

Yes, Webswing developed a feature called Cluster Engine. Please see the link to the Webswing documentation, where we share more information in this respect. Please contact us for a more detailed technical discussion about the Load balancer and other technical questions.

Question 31

Can we use Webswing without the admin console?

Accepted Answer

Yes, it is technically possible, however, we recommend using Webswing with the admin console - it would make your professional life more comfortable. Using the admin console saves a lot of time and gives you this additional value: Web based configuration, details of logs, connected users, cluster, session recording and playback, mirror view.

Question 32

We want to migrate from an older version of Webswing to the newest one; what do you recommend?

Accepted Answer

Please follow the instructions in the Webswing documentation where we share more information in this respect.

Question 33

How are the security patches published for Webswing? Why do we need them?

Accepted Answer

We are focusing with highest priority on the security of our software solution. The online world is changing rapidly. The security patches and bug fixes of minor versions of Webswing are published every month for six months for non-LTS versions, and every month for three years for LTS versions of Webswing. For some of our Customers, we publish security patches for older versions of Webswing 'indefinitely'. For more details, please contact us.

Please see our Release plan for more details.

Question 34

Does the Webswing team have access to our source codes?

Accepted Answer

Webswing does not have any access to your source codes. We deliver to our Customers License and Support. You do not have to disclose any part of your software components or infrastructure to us.

Question 35

Under what jurisdiction is the Webswing license?

Accepted Answer

Webswing LTD is an Irish company, therefore the governing law in force is Irish law. In some special relations with our customers, we do accept different governing jurisdiction, however, for more details related to Webswing licensing, please contact us.

Question 36

What if the Webswing Ltd. disappears tomorrow? How will we get our source codes?

Accepted Answer

Webswing LTD is a fast-growing company, we do not intend to disappear from the market. However, to assure our Customers in this respect, we are giving the source codes available for them. In case you have more questions about the Webswing company or licensing; please contact us.

Question 37

How is Webswing LTD following the GDPR?

Accepted Answer

Webswing Ltd fully follows the provisions of GDPR. Even though Webswing software does not anyhow touch the personal data of its clients. The only personal data we store within our company are the names, phone numbers, and email addresses of our customers and potential customers, which we need in respect to provide our services.

Question 38

Where are the Webswing offices located?

Accepted Answer

Webswing has two offices within European Union - in Dublin, Ireland and Bratislava, Slovakia. Locations in Europe are strategically selected to bring the highest availability for eastern and western parts of the world, since Webswing provides its services all around the globe.

Question 39

Do you provide any other services except for the Webswing Licenses?

Accepted Answer

Webswing Ltd. provides to its clients a full package of services related solely to the Webswing software including custom development as per our Customers’ request. You can check out our Services section. For more questions, please contact us.

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